The story spread like wildfire among young Kuwaiti friends because everyone could remember a similar experience. A young man, trying to renew his passport and tired of waiting, called his friend, who in turn knew someone who could help.
That wasta, or connection, wasn't a high-level official or even a bureaucrat. It was the expatriate server who poured tea for employees at the passport office. Sure enough, with the waiter on board, more wasta followed, and suddenly, the renewal was rushed through.
The story may have been told in jest, but one of the most common grievances among young Kuwaitis is not jobs, health care, or even politics. It is the bureaucracy.